FAQs & Ingredient Info
How do you get your chocolates so shiny?
It’s a combination of many factors, including using tempered colored cocoa butter, tempered chocolate, specific working and storage temperatures, perfectly buffed molds, and highly trained chocolate witches! We decorate using synthetic cocoa butter colors and non-toxic and edible luster dusts.
What kind of chocolate do you use?
We almost exclusively use Swiss chocolate from Felchlin.
Do you have an ingredient list?
Our Chocolate Menu has a photo and description of our flavors, but we don't have an exhaustive ingredient list.
What's a ganache? What do your ganaches contain?
Our ganaches are an emulsification of chocolate and cream or coconut oil. They contain Felchlin chocolate and may contain cocoa butter, cream, Irish butter, coconut oil, coconut milk, glucose, sorbitol, invert sugar, and honey. Any of our chocolates that do not contain cream or butter will be labeled Dairy Free or Vegan, as appropriate.
Do your chocolates contain soy?
Yes. Most chocolate contains a small amount of soy lecithin, which is used as an emulsifier.
I received your Drinking Chocolate Mix as a gift. How do I make it?
We recommend adding 4-5 tablespoons per 8 ounces of the steaming hot milk of your choice and mixing well. Add a little less or a little more chocolate mix depending on your preference. For best results, use a whisk or a handheld milk frother to mix it. Don’t forget to top with Pizzelle’s marshmallows and whipped cream!
I received your Drinking Chocolate Ornament as a gift. How do I make it?
Each ornament makes 2 servings of our Drinking Chocolate. Heat 12 to 16 ounces of the milk of your choice until it's steaming hot. Place the ornament in the hot milk and stir well. For best results, use a whisk or a handheld milk frother. Top with marshmallows, whipped cream, and enjoy!
I received your Bomb Diggity as a gift. How do I make it?
Each Bomb Diggity makes one serving of our drinking chocolate. Heat 8 ounces of the milk of your choice until it's steaming hot. Place the Bomb Diggity in the hot milk and stir well. For best results, use a whisk or a handheld milk frother. Top with marshmallows, whipped cream, and enjoy!
What is the shelf life of your products?
Bonbons: 2-4 weeks
Caramels : 2-3 months
Marshmallows: 2-3 months
Pate de fruits: 2-3 months
Chocolate bars: 3-6 months
Drinking Chocolate mix: 6 months
Do you have any vegan options?
We usually have 3 to 4 vegan chocolates in our shop at any time. Our pate de fruits and several of our chocolate bars are also vegan. Our vegan ganache is made with coconut milk and coconut oil. We also use Felchlin vegan white chocolate. We don't have vegan pastries.
Do any of your products contain gelatin?
Yes. Our marshmallows contain Kosher fish gelatin. We also use gelatin in some of our pastry items, such as mousses and cremes.
Why do some of your chocolates contain alcohol?
We use alcohol as a natural preservative and to add flavor to a variety of our chocolates. We also have a wide selection of alcohol free items. All of the descriptions on our Chocolate Menu indicate if that flavor contains alcohol.
Are your chocolates gluten-free?
Many of our chocolates are wheat free, but we are not a gluten-free or wheat-free kitchen and therefore cannot guarantee a gluten or wheat free product. All of the descriptions on our Chocolate Menu indicate if that flavor contains gluten or wheat to the best of our knowledge.
What if I have a nut allergy?
Many of our chocolates do not contain nuts or peanuts. However, even if your item does not contain nuts, we cannot guarantee that your item did not come contact with nuts or peanuts. All of the descriptions on our Chocolate Menu indicate if that flavor contains nuts or peanuts.
Do you have any sugar free items?
What's in your caramels & confections?
Our caramels are made with sugar, corn syrup, butter, Irish butter, and cream. Our marshmallows are made with sugar, corn syrup, honey, invert sugar, and Kosher fish gelatin. Our pate de fruits are made with pureed fruit and apple pectin, and are vegan.
Do you do custom or corporate orders?
Yes, we do! We can put your company logo on a chocolate! We can also match your wedding, event, or company colors on our chocolates. Contact us at 256-513-9745 or pizzellesinfo(at)gmail.com for more information.
Where and when do you ship?
We ship in the contiguous United States from October to March.
I placed an order. When will my order ship?
We ship on Mondays and Tuesdays. You'll receive a confirmation email with tracking information when your order is shipped.
What are your shipping & return policies?
We always do everything we can to ensure that your chocolate arrives in the best shape possible, though we understand that things can happen in transit. All inquiries must be made within 24 hours of delivery. Please contact us as soon as possible if you have any issues. You can read all of our shipping and return policies here.
Do you wholesale?
Not at this time.
Where can I find your chocolates?
You can visit us at our storefront at Historic Lowe Mill in Huntsville, Alabama and order online during our shipping season. You can also find some of our products at Honeycreeper Chocolate in Birmingham, Alabama and at The Kaffeeklatsch, Inc coffee roasters in Huntsville.
What other items do you have in your storefront?
We have variety of chocolate bonbons, bars, confections, mini cakes, tarts, shortbread cookies, ice cream, house-made sodas, espresso drinks, drinking chocolate.